Privacy Policy

Introduction

Betcup (the company) respects your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use Betcup’s online gaming services and related platforms (the Services).

Information We Collect

We collect information in two categories: information you provide and information we obtain from your use of the Services.

• Information you provide: name, email address, date of birth, postal address, phone number, and payment details necessary to process deposits and withdrawals; login credentials; communications with Betcup; and identity verification documents as required by law.
• Information we obtain from your use of the Services: device information (IP address, device type, operating system, browser), usage data (pages visited, features used, time stamps), location data, transaction history, and data from cookies and similar technologies where enabled.

How We Use Your Information

We use data to operate, maintain, and improve the Betcup Services; verify identity; process payments; communicate with you; personalize content and offers; and comply with legal obligations.

• Operate and maintain Betcup Services, including security and reliability enhancements.
• Process deposits and withdrawals and manage payment methods.
• Authenticate your identity and protect accounts from unauthorized access.
• Personalize your experience and deliver content and promotions aligned with your activity and preferences.
• Communicate account information, security notices, and legal disclosures.
• Detect, investigate, and prevent fraud, abuse, or illegal activity; conduct risk management and compliance checks.

Sharing Your Information

We may share your information with select recipients as described below:

• Service providers acting on Betcup’s behalf under written data processing agreements (for example: payment processors, hosting providers, identity verification services, and analytics).
• Affiliates and corporate entities as needed to operate the Services or in connection with corporate transactions (merger, acquisition, reorganization).
• As required by law, regulatory requests, or to protect Betcup’s rights, safety, and property.
• With your consent or as otherwise permitted by applicable law.

Direct Marketing and Preferences

Betcup may use your information to send marketing communications about products and promotions. Where required by law, we will obtain your consent or provide a clear opt-out mechanism. You may opt out at any time through your account settings or via Betcup support channels. Opt-out will apply to future communications; operational or security messages related to your account may continue.

Access, Correction, and Deletion

You may access and request corrections to your personal information in your Betcup account settings or by contacting Betcup support. We will respond within a reasonable period. We may decline requests to delete data where retention is required by law, for legitimate business purposes, or to protect others’ rights.

Data Retention

Betcup retains personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We will de-identify or securely destroy data when it is no longer required, subject to applicable law and regulatory requirements.

Security of Your Information

Betcup maintains reasonable administrative, technical, and physical safeguards to protect personal data. Data transmitted to Betcup travels over networks protected with industry-standard security measures, including encryption in transit; access to data is restricted to authorized personnel. However, no transmission or storage method is completely secure, and Betcup cannot guarantee absolute security. You should also protect your login credentials and log out after using the Services, especially on shared devices.

International Data Transfers

Your information may be processed and stored in jurisdictions outside your country of residence. Betcup applies safeguards to protect data, including contractual measures and security arrangements with service providers, and adheres to applicable data protection laws where possible.

Legal Basis for Processing

For residents of the European Economic Area, Betcup processes personal information on lawful bases including:

1. Performance of a contract;
2. Legitimate interests, provided these do not override your rights and freedoms;
3. Consent where required or provided;
4. Compliance with legal obligations.

Your Rights

You may exercise rights available under applicable law, including access to data, correction of inaccurate information, deletion, restriction of processing, objection to processing, and data portability where applicable. Requests can be submitted via Betcup’s privacy contact options or through your account settings. Verification may be required, and certain rights may be limited by applicable law or for security reasons.

Children's Privacy

Betcup does not knowingly collect information from individuals under the age of 18. If we learn that we have collected personal data from a minor, we will take steps to delete it unless permissible by law or with parental consent where allowed.

Changes to This Policy

Betcup may update this Privacy Policy from time to time. We will post material changes on the Betcup platform and the changes will take effect upon posting. Continued use of the Services after the changes are effective constitutes acceptance of the revised policy.

Contact Information

If you have questions, requests, or complaints about this Privacy Policy or Betcup’s handling of your information, contact Betcup through the support channels available on the Betcup platform or via the privacy contact options published within Betcup’s site.